SLIMEOO – REFUND & RETURN POLICY

Effective Date: 10 September 2026
Last Updated: 10 September 2026

Thank you for shopping with Slimeoo.

We want you to enjoy your Slimeoo products. This Refund & Return Policy explains how cancellations, returns, damaged products, refunds and failed deliveries are handled for purchases made through www.slimeoo.com.

Nothing in this policy limits any mandatory rights you may have under applicable UAE consumer protection laws.

1. ORDER CANCELLATION

If you need to cancel your order, please contact us as soon as possible:

Email: info@slimeoo.com
WhatsApp: +971 58 111 0863

If your order has not yet been processed, prepared or dispatched, we will normally cancel the order and issue a full refund.

If your order has already been prepared, processed or dispatched, cancellation may no longer be possible and the return conditions below will apply.

Orders containing personalised, customised or made-to-order products may not be cancellable once production has started.

2. CHANGE-OF-MIND RETURNS

We accept eligible change-of-mind returns within 30 days from the date of delivery, provided the product meets all of the following conditions:

• unused;
• unopened where applicable;
• undamaged;
• in its original condition;
• in its original packaging;
• complete with all accessories, charms, components and gifts supplied with it; and
• suitable for resale.

Proof of purchase or your Slimeoo order number may be required.

3. SLIME AND OPENED PRODUCTS

Because slime is a sensory product whose texture and condition can change after opening, handling, mixing or playing, opened or used slime cannot normally be returned simply because you changed your mind.

Change-of-mind returns are therefore generally not accepted for products that have been:

• opened;
• played with;
• stretched or handled;
• mixed with charms, clay, foam, sprinkles or other ingredients;
• activated;
• combined with another slime;
• contaminated;
• exposed to unsuitable storage conditions; or
• otherwise altered from their original condition.

This also applies to opened DIY slime kits, glue, activator and similar consumable craft materials where the product cannot reasonably be resold after opening.

This restriction does not affect your rights if the product was defective, damaged, incorrect, incomplete or otherwise non-compliant when received.

4. PERSONALISED AND CUSTOM PRODUCTS

Customised, personalised or specially made products cannot normally be returned because of a change of mind.

This may include:

• customised slime;
• personalised labels;
• products made with a requested name;
• birthday products;
• specially selected colours or decorations;
• customised gift sets; or
• made-to-order products.

If a personalised or customised product arrives defective, damaged or materially different from what was ordered, please contact us and we will review the issue.

5. HOW TO REQUEST A RETURN

Before sending anything back, contact Slimeoo at:

info@slimeoo.com

or

WhatsApp: +971 58 111 0863

Please provide:

• your order number;
• your name;
• the item you wish to return;
• the reason for the return; and
• photographs where relevant.

Please wait for our return instructions before sending the product.

Returns sent without contacting Slimeoo first may experience delays because we may be unable to identify the order or return.

Once your return has been approved, securely pack the product to prevent damage during transportation.

We recommend using a trackable delivery service when returning products.

6. RETURN SHIPPING COSTS

For an eligible change-of-mind return, the customer is normally responsible for the cost of returning the product to Slimeoo.

Where the return is due to a Slimeoo error or qualifying product issue, including where the item is:

• defective;
• damaged before receipt;
• incorrect;
• incomplete; or
• materially different from the product ordered,

Slimeoo will arrange or reimburse reasonable return shipping as appropriate.

7. DAMAGED, DEFECTIVE, MISSING OR INCORRECT PRODUCTS

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item or contains an incorrect product, contact us as soon as reasonably possible.

For faster investigation, we recommend contacting us within 48 hours of delivery.

Please send:

• your order number;
• a photograph of the external package;
• a photograph of the shipping label;
• photographs of the products received;
• photographs or video showing the damage or defect; and
• a brief explanation of the problem.

The 48-hour notification period is intended to help us investigate courier and packing issues quickly. It does not remove mandatory consumer rights available under UAE law.

Depending on the circumstances, we may offer an appropriate remedy such as:

• replacement;
• exchange;
• repair where applicable;
• missing-item delivery;
• partial refund; or
• full refund.

8. NORMAL SLIME CHARACTERISTICS

Slime is affected by temperature, humidity, storage and use.

Normal changes in slime consistency after delivery do not necessarily mean the product is defective.

Examples may include slime becoming:

• slightly sticky;
• firmer in colder temperatures;
• softer in hot weather; or
• temporarily less stretchy after storage.

Please follow the Slimeoo slime-care instructions.

Where appropriate, Slimeoo may provide care guidance or activator instructions before determining that a slime is defective.

However, this section does not apply where the product was genuinely defective, contaminated, damaged or unsuitable when supplied.

9. HANDMADE PRODUCT VARIATIONS

Many Slimeoo products are handmade or assembled individually.

Small differences may naturally occur in:

• colour;
• shade;
• texture;
• sprinkle placement;
• charms;
• foam;
• decoration;
• scent intensity; or
• presentation.

Minor handmade variations are not normally considered defects where the product remains materially consistent with its description.

10. REFUND APPROVAL

Once we receive an eligible returned product, we will inspect it.

We will notify you whether your refund has been approved.

For change-of-mind returns, the product must satisfy the return conditions stated in this policy.

Where a product has been opened, used, damaged after delivery or altered by the customer, we may refuse a change-of-mind refund where permitted by law.

This does not affect refunds or other remedies required for defective or non-compliant products.

11. REFUND PROCESSING

Once a refund is approved, Slimeoo will normally process it within 1–3 business days.

Refunds will generally be returned to the original payment method.

After Slimeoo processes the refund, additional time may be required for the amount to appear in your account depending on:

• your bank;
• credit or debit card provider;
• payment gateway; or
• digital-wallet provider.

These external processing times are outside Slimeoo's direct control.

12. ORIGINAL SHIPPING CHARGES

For ordinary change-of-mind returns, original delivery charges are generally not refundable once the delivery service has been successfully completed, to the extent permitted by applicable law.

Where Slimeoo supplied:

• a defective product;
• an incorrect product;
• a damaged product;
• an incomplete order; or
• another product requiring a statutory remedy,

applicable delivery and return costs will be handled in accordance with UAE consumer protection requirements.

13. FAILED DELIVERIES AND RETURNED PACKAGES

Customers are responsible for providing correct and complete delivery information.

An order may be returned to Slimeoo where, for example:

• an incorrect address was supplied;
• the address was incomplete;
• the customer's phone number was incorrect;
• the customer did not respond to reasonable courier contact attempts;
• the customer failed to collect the order;
• delivery was repeatedly unsuccessful because the customer was unavailable; or
• the customer refused delivery without a qualifying product issue.

If the parcel is returned to us for one of these customer-related reasons, the customer may be responsible for delivery and return-delivery costs already incurred.

If the customer asks us to send the order again, an additional delivery fee may apply.

Any refund will be calculated after taking into account costs that may lawfully be deducted.

14. INTERNATIONAL ORDERS

Where Slimeoo offers international delivery, customers may be responsible for customs duties, taxes, import charges, clearance costs or other fees imposed by the destination country.

These charges are not controlled by Slimeoo unless expressly included in the checkout price.

Customers are responsible for checking applicable import requirements before ordering.

If an international parcel is returned because the customer:

• refuses to pay applicable import charges;
• fails to complete required customs procedures;
• provides incorrect customs information; or
• refuses the shipment,

actual shipping, return or customs-related costs incurred may be deducted from any refund where legally permitted.

Mandatory consumer rights remain unaffected.

15. SALE AND PROMOTIONAL ITEMS

Products purchased during a promotion or sale may still be returned where they meet the eligibility requirements of this policy.

If the product qualifies for a refund, the refund will be based on the actual amount paid by the customer, not the product's regular selling price.

Promotional gifts supplied as part of an order may also need to be returned where the underlying order is returned in full.

16. BUNDLES AND SETS

If a product was purchased as part of a bundle, collection or multi-product offer, individual-product returns may affect the promotional pricing originally applied.

Where an entire bundle is returned, all products and included promotional items should be returned.

Where only part of a bundle is returned, Slimeoo may recalculate the value of the retained products based on the terms of the original promotion, where permitted.

17. GIFT CARDS

Slimeoo gift cards and store-credit vouchers are generally non-refundable and cannot be exchanged for cash except where required by applicable law.

If a product purchased using a gift card qualifies for a refund, the refund may be returned to the original gift card or issued as Slimeoo store credit where appropriate.

18. GIFTS

If a product was purchased by another person as a gift, refunds will normally be issued to the original payment method used by the purchaser.

Where appropriate, Slimeoo may offer the gift recipient:

• an exchange;
• store credit; or
• a voucher,

subject to the conditions of this policy.

19. PRODUCTS PURCHASED FROM OTHER MARKETPLACES

If you purchased a Slimeoo product through a third-party marketplace such as Amazon or Noon, the return should normally be initiated through the marketplace where the transaction was completed.

Amazon and Noon may apply their own marketplace return procedures in addition to applicable consumer rights.

For products purchased directly through www.slimeoo.com, this Slimeoo Refund & Return Policy applies.

20. IN-STORE PURCHASES

Products purchased from a Slimeoo physical store, pop-up or event may be subject to the return and exchange conditions communicated at that location.

Your mandatory UAE consumer rights regarding defective or non-compliant products remain unaffected.

Please retain your receipt or other proof of purchase.

21. WORKSHOPS, BIRTHDAYS AND EXPERIENCE BOOKINGS

Slimeoo workshops, birthday parties, events and experience bookings are services rather than ordinary retail-product purchases.

Their cancellation, rescheduling and refund conditions may therefore be governed by the specific booking terms displayed or provided when the reservation is made.

Where a specific booking policy applies, it forms part of the customer's booking agreement with Slimeoo.

22. UAE CONSUMER RIGHTS

Nothing in this policy limits rights available to consumers under applicable UAE law.

Depending on the circumstances and applicable legislation, consumers may be entitled to an appropriate remedy where goods are:

• defective;
• incomplete;
• damaged;
• materially different from their advertised description;
• supplied contrary to the agreed order;
• delivered in circumstances contrary to the digital contract; or
• delayed to an extent that the goods can no longer reasonably be used for their intended purpose.

Where applicable, the remedy may include returning the product, replacement, repair or refund.

23. CONTACT US

For cancellations, returns, damaged products or refund enquiries, please contact:

SLIMEOO

Website: www.slimeoo.com
Email: info@slimeoo.com
WhatsApp: +971 58 111 0863

Legal Entity: TAB Creative Advertising Consultancy
Registered Address: AD, UAE

United Arab Emirates

By placing an order through www.slimeoo.com, you acknowledge that you have reviewed this Refund & Return Policy.

Last Updated: 10 September 2026