SLIMEOO – TERMS OF SERVICE
Effective Date: 10 September 2026
Welcome to Slimeoo.
These Terms of Service (“Terms”) govern your access to and use of www.slimeoo.com (the “Website”) and your purchase or booking of products, workshops, experiences, events or other services offered by Slimeoo.
By accessing our Website, placing an order, creating an account, making a booking or otherwise using our services, you agree to these Terms.
These Terms should be read together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any specific terms displayed in relation to a particular product, promotion, workshop, birthday package or event.
1. ABOUT SLIMEOO
Trading Name: Slimeoo
Legal Entity: [INSERT LEGAL COMPANY NAME]
Trade Licence Number: [INSERT TRADE LICENCE NUMBER]
Issuing Authority: [INSERT LICENSING AUTHORITY]
TRN: [INSERT UAE TAX REGISTRATION NUMBER, IF APPLICABLE]
Registered Business Address: [INSERT REGISTERED BUSINESS ADDRESS]
Website: www.slimeoo.com
Email: info@slimeoo.com
WhatsApp / Customer Support: +971 58 111 0863
Slimeoo may operate retail locations, pop-ups, workshops and seasonal locations within the United Arab Emirates, including locations such as Deerfields Mall, Abu Dhabi and Global Village, Dubai.
The registered legal entity and licence information above should be considered the official seller information for purchases made through the Website.
2. ACCEPTANCE OF THESE TERMS
By using this Website or purchasing from Slimeoo, you confirm that:
- you have the legal capacity to enter into a binding transaction under applicable UAE law;
- the information you provide is accurate and complete;
- you have reviewed the relevant product or service description before purchasing; and
- you agree to comply with these Terms and applicable UAE laws.
Where a purchaser does not have the legal capacity to enter into a transaction independently, the purchase must be made or authorised by a parent, legal guardian or other legally authorised person.
3. PRODUCTS AND SERVICES
Slimeoo may sell or provide products and services including, but not limited to:
- ready-made slime;
- DIY slime kits;
- slime-making ingredients and accessories;
- glue and activator products;
- charms, sprinkles, foam beads and decorative accessories;
- squishies;
- arts and crafts products;
- ceramic painting activities;
- creative workshops;
- birthday packages;
- events and entertainment;
- gift cards and promotional vouchers; and
- other children's creative products and experiences.
Product availability may vary between our Website, physical stores, pop-ups, seasonal locations and third-party marketplaces.
4. PRODUCT INFORMATION
We aim to provide clear and accurate information regarding our products, including their main characteristics, quantity, size, ingredients or components where applicable, instructions, safety warnings and pricing.
Because many Slimeoo products are handmade or assembled by hand, there may be reasonable variations in:
- colour;
- texture;
- scent;
- decoration;
- charms;
- sprinkles;
- packaging; or
- appearance.
Colours may also appear differently depending on screen settings, photography and lighting.
These minor variations do not necessarily mean that a product is defective.
Where a specific charm, decoration or accessory becomes unavailable, we will not substitute a materially different item without considering the nature of the product and the customer's order. Where appropriate, we may contact you to offer an alternative.
5. SLIME PRODUCT SAFETY
Slimeoo slime and slime-making products are not food and must not be eaten or swallowed, even when a product is designed to resemble desserts, drinks, candy or other food items.
Customers must follow all product instructions and warnings provided on the packaging.
Depending on the product, warnings may include:
- not for consumption;
- avoid contact with eyes and mouth;
- wash hands after use where appropriate;
- keep away from very young children where small parts are included;
- choking hazard from charms or accessories;
- adult supervision may be required;
- use activator only according to the supplied instructions; and
- discontinue use if irritation occurs.
Customers should always follow the recommended age, safety warnings and supervision instructions shown on the particular product.
Slime texture can be affected by temperature, storage conditions, humidity and normal use. Customers should follow the Slimeoo slime-care instructions for storage and maintenance.
6. ORDERS
Products may be purchased by following the checkout procedure on the Website.
When you place an order, you are making an offer to purchase the products contained in that order.
You will normally receive an electronic confirmation after placing an order.
Slimeoo may refuse or cancel an order where reasonably necessary, including where:
- the product is unavailable;
- pricing or product information contains an obvious error;
- payment cannot be authorised;
- fraud or unauthorised payment is suspected;
- incorrect customer information has been supplied;
- delivery cannot reasonably be completed;
- the order appears to breach these Terms or applicable law; or
- circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been successfully collected, the amount due for the cancelled item or order will be refunded using the appropriate payment method, subject to applicable banking or payment-provider processing times.
7. PRODUCT AVAILABILITY
Products displayed on the Website are subject to availability.
Occasionally, an item may sell out after an order has been submitted.
If an ordered product becomes unavailable, Slimeoo may:
- refund the unavailable product;
- offer an alternative product of equivalent value;
- offer an upgrade where applicable; or
- offer a later delivery date.
A replacement or materially different product will not be imposed on the customer without the customer's agreement.
8. PRICES AND UAE VAT
Unless otherwise indicated, prices displayed to customers in the UAE are stated in United Arab Emirates Dirhams (AED).
Where VAT is applicable, consumer prices will be displayed inclusive of applicable UAE VAT in accordance with applicable UAE tax requirements.
Shipping, delivery or other permitted charges that are not included in the displayed product price will be disclosed during the checkout process before the customer confirms payment.
The price applicable to an order is the price displayed when the order is submitted, subject to correction of genuine and obvious pricing errors.
Slimeoo may change product prices at any time, but price changes will not normally affect orders already accepted and paid for.
9. PROMOTIONS AND DISCOUNT CODES
Promotions, discount codes, vouchers and special offers may be subject to separate conditions.
Unless otherwise stated:
- discount codes cannot be exchanged for cash;
- only one promotion or code may be used per order;
- promotions cannot be applied retrospectively;
- minimum-spend conditions may apply;
- promotions may exclude certain products or services;
- promotions may have an expiry date; and
- misuse, duplication or fraudulent use of promotional codes may result in cancellation.
Where specific promotional terms conflict with these general Terms, the specific promotion terms will apply to that promotion, subject always to mandatory UAE consumer rights.
10. PAYMENT
The payment methods available will be displayed during checkout and may include:
- debit or credit cards;
- digital wallets;
- Shopify-supported payment methods;
- bank transfer where offered;
- cash or payment in store where offered; or
- other payment methods displayed by Slimeoo.
Orders may not be processed until the required payment has been authorised or received.
Payment-card information is generally processed through authorised third-party payment providers. Slimeoo does not intentionally store complete card security information where payment processing is handled directly by those providers.
Customers are responsible for using payment methods they are legally authorised to use.
11. SHIPPING AND DELIVERY
Delivery options, charges and estimated delivery periods will be displayed on the Website, checkout page or Shipping Policy.
Customers are responsible for providing:
- the correct recipient name;
- complete delivery address;
- valid UAE mobile number;
- building, villa or apartment information;
- emirate;
- relevant location details; and
- any additional information reasonably required by the courier.
Slimeoo is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Delivery estimates are estimates rather than guaranteed delivery times unless expressly stated otherwise.
Customers should inspect delivered packages as soon as reasonably possible.
If a parcel arrives visibly damaged, opened, incomplete or appears to have been tampered with, please photograph the parcel and products and contact Slimeoo as soon as reasonably possible.
Nothing in this section limits any statutory right a customer may have where delivery is delayed to such an extent that the goods can no longer reasonably be used for their intended purpose.
12. RETURNS, EXCHANGES AND REFUNDS
Returns and refunds are governed by our Refund & Return Policy and applicable UAE consumer protection legislation.
Nothing in these Terms removes or limits any mandatory consumer rights under UAE law.
Customers may have the right to request an appropriate remedy where, for example, goods received are:
- defective;
- damaged before receipt;
- incomplete;
- materially different from their advertised description;
- contrary to the agreed order;
- non-compliant with applicable requirements; or
- delivered so late that they can no longer reasonably serve their intended purpose.
Depending on the circumstances and applicable law, an appropriate remedy may include replacement, exchange, repair where relevant, price adjustment or refund.
Change-of-Mind Returns
Where a return is requested simply because a customer has changed their mind, Slimeoo's published Refund & Return Policy will apply.
Because of the nature of slime and certain craft products, a change-of-mind return may not be accepted after the product has been:
- opened;
- played with;
- mixed;
- activated;
- contaminated;
- materially altered;
- partially consumed or used;
- removed from sealed hygiene-sensitive packaging; or
- otherwise placed in a condition that prevents reasonable resale.
Custom-made or personalised products may also have different return conditions.
However, these restrictions do not remove a customer's mandatory rights where the product is defective, damaged, non-compliant or otherwise legally required to be accepted for return.
13. REFUND PROCESSING
Where a refund is approved, Slimeoo will normally issue the refund to the original payment method unless another method is required or agreed.
The time for the refunded amount to appear in the customer's account may depend on the payment provider, card issuer or bank.
Original delivery charges and return delivery charges will be handled according to the reason for the return, our Refund & Return Policy and applicable UAE law.
14. WRONG, MISSING OR DAMAGED ITEMS
If you receive an incorrect, missing or damaged product, please contact:
or
WhatsApp: +971 58 111 0863
Please provide, where possible:
- order number;
- customer name;
- photographs or video of the package;
- photograph of the shipping label;
- photograph of the affected product; and
- a description of the issue.
This information helps us investigate and resolve the matter efficiently.
15. WORKSHOPS, EXPERIENCES AND BIRTHDAY BOOKINGS
Slimeoo may allow customers to book workshops, birthday parties, creative experiences, private events or other services online.
A booking is subject to:
- availability;
- the package description;
- participant limits;
- required deposits or payment;
- selected location;
- selected date and time; and
- any additional booking conditions shown at the time of purchase.
Specific cancellation, rescheduling, late-arrival, additional-child, food, entertainment, decoration and event terms may apply to individual packages.
Those specific booking terms form part of your agreement with Slimeoo.
Customers booking children's activities are responsible for providing appropriate supervision and for informing Slimeoo of information reasonably relevant to safely providing the booked activity.
16. GIFT CARDS AND VOUCHERS
Where Slimeoo offers gift cards or vouchers:
- they may only be redeemed through the channels stated when issued;
- they are not redeemable for cash unless required by applicable law;
- lost or stolen vouchers may not be replaceable;
- expiry conditions, where legally permitted, will be disclosed; and
- promotional vouchers may be subject to separate conditions.
17. WEBSITE ACCOUNTS
Where account registration is available, customers are responsible for maintaining the confidentiality of their account credentials.
You should notify Slimeoo promptly if you believe your account has been accessed or used without permission.
You are responsible for ensuring that the information associated with your account remains correct and current.
18. ACCEPTABLE USE OF THE WEBSITE
You must not use the Website:
- for unlawful purposes;
- to commit fraud;
- to impersonate another person;
- to interfere with Website security;
- to upload malicious code or software;
- to scrape or automatically extract Website content without permission;
- to attempt unauthorised access to systems or accounts;
- to infringe Slimeoo's or another party's intellectual property rights; or
- in any manner prohibited by applicable UAE law.
Slimeoo may restrict or terminate access where reasonably necessary to protect customers, the Website, Slimeoo or third parties.
19. INTELLECTUAL PROPERTY
Unless otherwise stated, intellectual property used by Slimeoo is owned by or licensed to Slimeoo or its relevant rights holders.
This may include:
- the Slimeoo name and logo;
- brand designs;
- product names;
- artwork;
- character designs;
- Little Chef Hamad character materials;
- illustrations;
- photographs;
- videos;
- product packaging;
- product descriptions;
- graphics;
- Website design;
- recipes and creative content where protected by applicable intellectual property law; and
- social-media content.
No Website or brand content may be copied, reproduced, republished, commercially exploited, distributed, modified or used to create misleading or counterfeit products without permission from the relevant rights holder, except where permitted by applicable law.
20. CUSTOMER CONTENT AND REVIEWS
Where customers submit reviews, photographs, comments or other content to Slimeoo, the customer confirms that:
- the content is their own or they have permission to submit it;
- it does not infringe another person's rights;
- it is not unlawful, abusive or misleading; and
- it does not contain malicious software.
Where a customer expressly tags Slimeoo, submits content to Slimeoo for promotional use or otherwise gives permission for reposting, Slimeoo may use that content in accordance with the permission provided and applicable privacy and intellectual-property laws.
21. THIRD-PARTY SERVICES
The Website may use or link to third-party providers such as:
- Shopify;
- payment gateways;
- delivery providers;
- analytics services;
- social-media platforms;
- advertising platforms; and
- other technology providers.
Third-party services may be subject to their own terms and privacy policies.
Slimeoo is not responsible for independent websites or services operated by third parties, except to the extent liability arises under applicable law.
22. PRIVACY AND PERSONAL DATA
Slimeoo processes personal information in accordance with its Privacy Policy and applicable UAE data protection requirements.
Information may be collected where necessary to:
- process orders;
- arrange delivery;
- manage payments;
- communicate with customers;
- provide customer service;
- manage bookings;
- prevent fraud;
- comply with legal obligations; and
- provide marketing communications where permitted.
Customers should review the Slimeoo Privacy Policy for more information regarding the collection, use, sharing, retention and protection of personal information.
23. CHILDREN'S INFORMATION
Slimeoo products and experiences are designed primarily for children and families; however, purchasing, account-management and payment functions are intended to be managed by persons legally capable of completing those transactions.
Parents and guardians should avoid submitting unnecessary personal information about children.
Where children's information is reasonably required for an activity, event or birthday booking, Slimeoo will process that information only for appropriate purposes and in accordance with applicable law and our Privacy Policy.
24. WEBSITE AVAILABILITY
We aim to keep the Website available and accurate, but cannot guarantee that it will operate continuously without interruption.
The Website may occasionally be unavailable because of:
- maintenance;
- technical problems;
- hosting issues;
- payment-provider outages;
- software updates;
- internet disruptions; or
- events outside our reasonable control.
We may update, modify or discontinue Website features from time to time.
25. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable UAE law.
To the maximum extent permitted by applicable law, Slimeoo will not be responsible for losses arising solely from:
- use of products contrary to their instructions or warnings;
- deliberate misuse;
- improper storage;
- unauthorised modification of products;
- failure to supervise a child where supervision is required;
- inaccurate information provided by the customer;
- events outside Slimeoo's reasonable control; or
- indirect commercial losses not reasonably foreseeable from a consumer transaction.
This provision is not intended to exclude Slimeoo's responsibility where a product is defective, unsafe or otherwise gives rise to liability that cannot legally be excluded.
26. FORCE MAJEURE
Slimeoo will not be considered in breach of these Terms where performance is prevented or materially delayed by events outside its reasonable control.
Such circumstances may include severe weather, flooding, government restrictions, public emergencies, transportation disruption, courier disruption, power or telecommunications failures, cyber incidents, labour disruption or supply-chain interruption.
Where such an event materially affects a customer order, Slimeoo will take reasonable steps to communicate with the customer and provide an appropriate solution in accordance with applicable law.
27. CUSTOMER COMPLAINTS
Slimeoo aims to resolve customer complaints fairly and efficiently.
Customers may submit complaints through:
Email: info@slimeoo.com
WhatsApp: +971 58 111 0863
Website: www.slimeoo.com
Please include your order number or booking reference whenever possible.
Where a complaint cannot be resolved directly, customers retain any rights available through the relevant UAE consumer protection authority or competent authority.
28. GOVERNING LAW AND JURISDICTION
These Terms, the Website and transactions with Slimeoo are governed by the applicable laws of the United Arab Emirates, including applicable consumer protection and e-commerce legislation.
Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the competent court or authority in the United Arab Emirates or the relevant Emirate, as determined by applicable law.
Nothing in this section prevents a consumer from exercising mandatory rights available under UAE consumer protection legislation.
29. CHANGES TO THESE TERMS
Slimeoo may update these Terms from time to time because of:
- changes to our business;
- new products or services;
- Website updates;
- operational requirements; or
- changes in applicable law.
The current Terms will be published on this Website together with the effective or updated date.
For a transaction already completed, the version of the Terms applicable when the order or booking was made will generally govern that transaction unless applicable law requires otherwise.
30. SEVERABILITY
If any provision of these Terms is determined by a competent authority or court to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
31. ENTIRE AGREEMENT
These Terms, together with applicable policies, product information and specific booking or promotion conditions, form the agreement between Slimeoo and the customer relating to the applicable transaction.
Nothing in these Terms overrides mandatory rights granted to consumers under UAE law.
32. CONTACT US
For questions about these Terms, orders, products, returns or services, please contact:
SLIMEOO
Website: www.slimeoo.com
Email: info@slimeoo.com
WhatsApp: +971 58 111 0863
Legal Entity: TAB Creative Advertising Consultancy
Trade Licence No.: CN-2066936
Registered Address: Abu Dhabi , UAE
Last updated: 10 September 2026